Last updated: 31 August 2026
These Terms and Conditions apply to all bookings for services supplied under the DrawMeBot brand.
DrawMeBot is a premium event entertainment service operated by Selfie Stars Ltd [INSERT REGISTERED COMPANY DETAILS/ADDRESS IF APPLICABLE].
Telephone: 01279 721 030
Email: hello@drawmebot.uk
Website: drawmebot.uk
By confirming a booking, paying a deposit or other booking payment, or instructing us to proceed with an event, the Client agrees to these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
“DrawMeBot”, “we”, “us” and “our” means the business supplying the services.
“Client”, “you” and “your” means the person, company, agency or organisation making the booking.
“Event” means the event, exhibition, activation, wedding, party or other engagement for which our services have been booked.
“Venue” means the location at which the Event takes place.
“Services” means the DrawMeBot entertainment, staffing, equipment and any additional services described in the Booking Confirmation.
“Booking Confirmation” means our written quotation, proposal, invoice, booking form or email confirming the agreed Event details.
2. The Booking
A booking is not confirmed until we have:
- agreed the Event date, venue and required Services;
- issued written confirmation or an invoice; and
- received any deposit or booking payment stated as required.
Dates may remain available to other clients until the required booking payment has been received.
Once confirmed, the Booking Confirmation and these Terms and Conditions together form the agreement between us and the Client.
Where there is any conflict between these Terms and a specific written Booking Confirmation, the Booking Confirmation will take priority in relation to the particular Event.
3. Prices
The price will be the amount stated in our written quotation, proposal or Booking Confirmation.
Unless specifically stated otherwise, quotations only include the Services expressly listed.
Additional services, extended operating times, additional travel, accommodation, parking, congestion charges, venue charges, special access requirements or substantial changes requested after confirmation may incur additional charges.
For business Clients, prices will be subject to VAT where applicable.
No additional charge will be made without the Client being informed where reasonably practicable.
4. Booking Payments and Deposits
We may require a deposit or booking payment to secure the Event date.
The amount and payment schedule will be shown on the relevant quotation or invoice.
Any deposit forms part of the total Event price and is not an additional fee.
Where a Client cancels, any amount retained by us will be subject to applicable law and will reflect, where appropriate, costs already incurred, work carried out, commitments made and losses arising from the cancellation.
Consumer cancellation charges will not be applied in a manner that unlawfully penalises the Client. UK guidance makes clear that excessive cancellation charges or automatic loss of all advance payments can be unfair.
5. Balance Payments
Unless otherwise agreed in writing, the outstanding balance must be paid by the date shown on the invoice.
If payment is not received when due, we may suspend preparations or, after giving reasonable notice where appropriate, treat the booking as cancelled by the Client.
For Events booked at short notice, we may require payment in full at the time of booking.
The Services will not normally be supplied where payment due before the Event remains outstanding.
6. Client Cancellation
All cancellations must be made in writing by email to hello@drawmebot.uk.
Because Event dates are reserved specifically for the Client and may prevent us accepting alternative work, cancellation may result in a cancellation charge.
For business-to-business bookings, unless the Booking Confirmation states otherwise, our standard cancellation charges are:
- More than 90 days before the Event: deposit/booking payment may be retained to cover reasonable losses and costs incurred.
- 61–90 days before the Event: up to 50% of the total booking value.
- 31–60 days before the Event: up to 75% of the total booking value.
- 30 days or fewer before the Event: up to 100% of the total booking value.
These percentages represent the maximum amount that may become payable under our standard commercial cancellation policy. Where we are able to mitigate our losses, for example by replacing the booking with equivalent work, we may reduce the amount retained or payable where appropriate.
For consumers, cancellation charges will only be applied to the extent permitted by applicable consumer law and must be fair and proportionate to the loss caused by cancellation.
7. Consumer Cancellation Rights
Where a consumer enters into a contract online, by telephone or otherwise at a distance, statutory cancellation rights may apply.
Consumers will generally have a 14-day cancellation period for distance and off-premises service contracts unless an exemption applies.
However, certain leisure services provided for a specific date or period may fall within an exemption from the statutory cancellation right. The Consumer Contracts Regulations include an exemption relating to certain leisure activities supplied on a specific date or period.
Nothing in these Terms is intended to remove any statutory cancellation right that applies to you.
Where you expressly ask us to begin providing services during a statutory cancellation period, you may be required to pay a proportionate amount for work already carried out if you subsequently cancel, where the law permits.
8. Changes to the Event
If you wish to change the Event date, venue, operating times or scope of the Services, you must contact us as soon as possible.
We will make reasonable efforts to accommodate changes but cannot guarantee availability.
A change of date is not automatically accepted until confirmed by us in writing.
Where a date is moved, any original booking payment will normally be transferred to the replacement date where:
- we are available;
- the new date is agreed;
- the Event takes place within the period we agree; and
- no material additional costs have been incurred.
If we cannot accommodate the requested new date, the request may be treated as a cancellation.
Significant changes to location, operating time, attendance or requirements may result in a revised quotation.
9. Two DrawMeBots
Unless expressly agreed otherwise because of circumstances beyond our reasonable control, every standard DrawMeBot booking includes two DrawMeBot drawing robots.
This forms part of the DrawMeBot service proposition.
If, due to unexpected technical failure or circumstances outside our reasonable control, only one robot can operate for part or all of an Event, we will take reasonable steps to continue providing the service.
Where there has been a material reduction in the contracted service, any appropriate remedy will take account of the circumstances and applicable law.
10. Event Times
The agreed operating hours will be set out in the Booking Confirmation.
The Client is responsible for ensuring that we can access the Venue sufficiently early to unload, install, test and prepare the equipment before the agreed start time.
If our start is delayed because of circumstances within the Client’s or Venue’s control, such as:
- late Venue access;
- unavailable setup space;
- delayed power provision;
- delays caused by other suppliers;
- security restrictions not disclosed in advance; or
- changes to the Event timetable,
the original scheduled finish time will normally remain unchanged unless an extension is agreed.
11. Additional Operating Time
Requests to extend the operating period are subject to:
- staff availability;
- Venue restrictions;
- equipment requirements; and
- payment of any additional charge.
An extension is only confirmed when agreed by our Event operator or authorised representative.
12. Venue Access and Setup
The Client must provide accurate information about Venue access and any restrictions that may affect installation.
This includes, where relevant:
- loading and unloading arrangements;
- parking;
- stairs;
- lifts;
- loading bays;
- security procedures;
- access times;
- floor restrictions;
- power restrictions;
- rigging or stand regulations;
- exhibition contractor rules; and
- health and safety requirements.
The Client is responsible for obtaining any permissions required from the Venue for our attendance and equipment.
13. Suitable Operating Space
A suitable, safe and reasonably level operating area must be provided.
The equipment must not be placed where it could reasonably be exposed to:
- rain or water;
- excessive heat;
- unstable flooring;
- heavy vibration;
- unsafe crowd pressure;
- food or drink spillages;
- open flames;
- pyrotechnics; or
- other conditions that may damage equipment or create a safety risk.
We may refuse to set up or continue operating if we reasonably believe the location or conditions are unsafe.
14. Power and Connectivity
The Client or Venue must provide suitable electrical power where required.
Any required power supply must be:
- safe;
- correctly installed;
- accessible;
- reasonably close to the operating position; and
- available for the duration of setup and operation.
Where internet connectivity forms part of an agreed feature, the Client should inform us in advance about Venue Wi-Fi restrictions or connectivity limitations.
Some features may depend on internet connectivity or third-party technology. Failure of Venue internet access does not necessarily prevent the core live drawing experience from continuing where the equipment allows.
15. Outdoor Events
DrawMeBot equipment is primarily intended for controlled event environments.
Outdoor use must be agreed in advance.
Where an Event is outdoors, the Client must provide adequate weatherproof shelter and a safe operating environment.
We reserve the right to stop or refuse operation if rain, wind, heat, moisture or other environmental conditions create a risk to people or equipment.
Safety takes priority over continued operation.
16. Event Attendance and Capacity
Any estimate of the number of portraits that may be completed during an Event is an estimate only unless expressly guaranteed in writing.
Actual throughput can vary according to matters including:
- portrait complexity;
- chosen artwork style;
- guest behaviour;
- group size;
- queue management;
- technical processing time;
- Event interruptions; and
- the time guests take to participate.
Two robots are supplied as standard to improve capacity, but we do not guarantee that every Event attendee will receive a portrait unless this is specifically agreed in writing.
17. Queue Management
Our staff will manage the DrawMeBot experience itself, but overall Event crowd management remains the responsibility of the Event organiser and Venue.
For particularly busy events, the Client may be asked to provide additional queue management, barriers or event staff.
We may temporarily pause participation where necessary for safety, technical reasons or sensible queue management.
18. Guest Conduct
The Client is responsible for the general behaviour of its guests.
We may refuse service to, or stop interacting with, any individual who:
- behaves aggressively or abusively;
- harasses staff;
- interferes with the robots or equipment;
- deliberately causes damage;
- is excessively intoxicated;
- creates a safety risk; or
- attempts to use the system for unlawful or seriously inappropriate purposes.
This will not normally entitle the Client to a refund.
19. Damage to Equipment
The Client is not responsible for normal wear and tear or technical faults arising through ordinary use.
However, where equipment is deliberately or negligently damaged by the Client, its employees, contractors or guests, we reserve the right to seek reasonable repair or replacement costs from the responsible party or, where legally appropriate, the Client.
We may stop operation immediately where continuing would risk further damage or injury.
20. Artwork and Portrait Results
DrawMeBot is a creative entertainment experience.
Portraits and generated artwork are artistic interpretations and are not intended to be exact photographic reproductions.
Variations are part of the nature of the service.
The Client acknowledges that:
- artistic results will vary;
- different styles may produce different interpretations;
- not every guest will prefer every artistic result;
- line drawings may vary slightly during physical reproduction; and
- the service is entertainment rather than professional commissioned portraiture.
A guest’s subjective dislike of a particular artistic interpretation does not by itself mean the service has been provided incorrectly.
21. AI and Automated Image Processing
The DrawMeBot experience may use artificial intelligence, automated image processing or other software to transform photographs into artwork.
Outputs may occasionally contain unexpected artistic elements or inaccuracies.
We will take reasonable steps to operate the system appropriately, but cannot guarantee that automated creative technology will produce an identical or specific aesthetic result for every guest.
22. Inappropriate Content
We reserve the right to reject prompts, instructions, images or requested artwork that we reasonably consider:
- unlawful;
- hateful;
- discriminatory;
- sexually explicit;
- threatening;
- defamatory;
- grossly offensive;
- infringing of third-party rights; or
- otherwise unsuitable for the Event.
23. Branding and Custom Artwork
Where branding or custom creative is included, the Client is responsible for supplying required assets by the deadline we provide.
Assets should be supplied in appropriate quality and format.
Late delivery may limit what can be prepared before the Event.
The Client warrants that it has permission to use any:
- logos;
- photographs;
- trademarks;
- artwork;
- campaign material;
- celebrity images;
- characters;
- product imagery; or
- other intellectual property
provided to us.
The Client will remain responsible for claims resulting from material supplied by the Client where the Client did not have the right to use that material.
24. Creative Approval
Where bespoke branded artwork or layouts require approval, proofs may be supplied electronically.
The Client is responsible for checking:
- spelling;
- dates;
- logos;
- colours;
- QR codes;
- contact information;
- campaign copy; and
- other supplied information.
Once approved, changes may incur an additional charge if substantial further work is required.
We are not responsible for errors that appeared in material specifically approved by the Client, except where we subsequently altered the approved material incorrectly.
25. QR Codes and Third-Party Links
Where QR codes or web links are incorporated into artwork, the Client is responsible for checking that the target URL or content supplied by them is correct.
We are not responsible for websites, landing pages or third-party services outside our control.
26. Intellectual Property
Unless otherwise agreed in writing, all intellectual property belonging to DrawMeBot, Selfie Stars or our licensors remains the property of its respective owner.
This includes, where applicable:
- DrawMeBot branding;
- software;
- workflows;
- templates;
- graphics;
- operating processes;
- system designs; and
- promotional material.
The Client receives the right to use deliverables supplied specifically for its Event for the purposes agreed.
No ownership of our underlying systems, software or brand assets is transferred.
27. Client Branding
The Client retains ownership of its own logos, trademarks and brand material.
The Client grants us a limited licence to use those materials solely as necessary to prepare and provide the booked Services.
28. Photography and Promotional Use
We may wish to photograph or film the DrawMeBot setup and completed event environment for portfolio, website or social-media purposes.
Where identifiable guests appear, use will be subject to applicable privacy and data-protection requirements and any arrangements made with the Client.
For corporate or confidential events, the Client should notify us in writing before the Event if photography or promotional use is prohibited.
We will respect reasonable confidentiality restrictions notified in advance.
29. Guest Photographs and Personal Data
Guest photographs and contact details are personal data where they relate to identifiable individuals.
We will process personal data in accordance with applicable UK data-protection law and our Privacy Policy.
Where a Client determines how guest data should be collected or used as part of a particular campaign, additional data-processing arrangements may be required.
The Client must not instruct us to collect or use personal data unlawfully.
30. Email, SMS and Digital Delivery
Where digital delivery by QR code, email or text message is offered, availability may depend on the agreed event configuration and third-party technology.
Clients must not assume that guest contact information collected for delivery may automatically be used for marketing.
Any marketing use of personal data must have an appropriate lawful basis and comply with relevant privacy and electronic marketing requirements.
31. Children
Where children participate, responsibility for supervision remains with the parent, guardian, school, organiser or other responsible adult.
We do not provide childcare or supervision services.
Where an Event primarily involves children, the Client must inform us beforehand so that appropriate Event arrangements can be discussed.
32. Equipment Failure
We use professional event equipment and will take reasonable steps to ensure it is prepared and operational.
However, technology can occasionally fail.
If a technical problem occurs, our staff will make reasonable efforts to:
- diagnose the issue;
- restart or reconfigure equipment;
- use available backup options;
- continue using the remaining operational robot; or
- provide as much of the agreed service as reasonably possible.
Temporary technical interruption does not automatically entitle the Client to a full refund.
Where a failure causes a material reduction in the Services, we will consider an appropriate remedy based on the severity and duration of the failure and applicable legal rights.
33. Substitution of Equipment
If necessary because of breakdown, damage, transport issues or other operational circumstances, we may use suitable replacement equipment capable of providing a substantially similar service.
34. Staff
Our Event staff remain under our direction and control.
The Client must provide a safe working environment and treat staff with reasonable respect.
We may withdraw staff where they face violence, threats, harassment or unsafe conditions.
35. Breaks
For longer Events, staff may require reasonable breaks.
We will normally arrange breaks to minimise disruption to the guest experience.
Where operating periods are particularly long, additional staffing requirements may be included in the quotation.
36. Travel, Parking and Accommodation
The quotation will state what travel is included where relevant.
Additional charges may apply for:
- long-distance travel;
- congestion zones;
- tolls;
- ferries;
- flights;
- parking;
- overnight accommodation;
- international travel; or
- unusual transport requirements.
Where possible these will be identified before booking.
If parking is required at the Venue, the Client should arrange suitable access or tell us about charges in advance.
37. International Events
International bookings may be subject to separate requirements relating to:
- flights;
- freight;
- accommodation;
- visas;
- customs;
- carnets;
- insurance;
- local taxes;
- local regulations; and
- transportation of equipment.
These will be agreed separately in writing.
38. Health and Safety
We will take reasonable care in the installation and operation of our equipment.
The Client and Venue must also maintain a safe Event environment.
Cables and equipment must not be moved, unplugged or tampered with without permission from our staff.
We reserve the right to stop operation if we reasonably believe that continuing poses a health or safety risk.
39. Force Majeure and Events Beyond Our Control
Neither party will be liable for failure or delay caused by circumstances genuinely beyond its reasonable control.
These may include:
- severe weather;
- flooding;
- fire;
- transport disruption;
- road closures;
- strikes;
- civil disturbance;
- terrorism;
- epidemic or pandemic restrictions;
- government action;
- Venue closure;
- widespread power failure; or
- other comparable events.
Where an Event cannot proceed because of such circumstances, both parties will act reasonably and consider whether the booking can be postponed.
If postponement is not reasonably possible, we will deal with payments in accordance with the contract, costs already incurred and applicable law.
We will not rely on this clause to avoid responsibility for matters reasonably within our control.
40. Illness or Staff Emergency
If the assigned member of staff becomes unexpectedly unavailable through illness or emergency, we will make reasonable efforts to provide a suitable replacement.
If we cannot provide the contracted service, the provisions relating to cancellation by us will apply.
41. Cancellation by DrawMeBot
We may cancel a booking where:
- circumstances outside our reasonable control make performance impossible;
- the Venue is unsafe;
- payment remains seriously overdue;
- the Client commits a serious breach of the agreement;
- the Client has materially misrepresented the Event;
- our staff face threats, violence or serious abuse; or
- fulfilling the booking would require us to act unlawfully.
Where cancellation is caused by us and the Client is not at fault, the Client will normally receive a refund of payments made for Services not supplied, subject to applicable law.
This reflects current CMA guidance that cancellation rights should be balanced and that businesses should not simply retain prepayments where the customer is not at fault.
42. Our Responsibility for the Services
We will perform the Services with reasonable care and skill.
For consumers, this is a statutory right under the Consumer Rights Act 2015 and nothing in these Terms excludes it.
We do not guarantee any particular commercial result from the Event, including:
- sales;
- enquiries;
- leads;
- social-media reach;
- footfall;
- conversion rates;
- publicity;
- press coverage; or
- return on investment.
DrawMeBot provides event entertainment and engagement; commercial outcomes depend on many factors beyond our control.
43. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes liability for death or personal injury caused by negligence or removes statutory consumer rights that cannot legally be excluded.
Subject to those protections, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
For business Clients, we will not be liable for indirect or consequential losses such as loss of profit, loss of business, loss of opportunity or loss of anticipated savings, except where liability cannot lawfully be excluded.
For business-to-business bookings only, our total contractual liability arising from an Event will ordinarily be limited to the total amount paid or payable to us for that Event, except where such limitation would be unlawful.
This limitation does not apply to consumer rights that cannot lawfully be restricted.
44. Other Event Suppliers
We are not responsible for the acts, omissions or failures of:
- Venues;
- event organisers;
- exhibition contractors;
- internet providers;
- caterers;
- photographers;
- production companies;
- AV suppliers;
- transport providers; or
- other third parties outside our control.
We will, however, cooperate reasonably with other suppliers where required to deliver the Event.
45. Complaints
If you are unhappy with any aspect of the service, please raise the issue with our operator as soon as possible during the Event so that we have an opportunity to resolve it.
Formal complaints should then be sent to:
Please include:
- your name;
- Event date;
- Venue;
- booking or invoice reference; and
- details of the issue.
We aim to acknowledge complaints promptly and investigate them fairly.
46. Website Information
We take reasonable care to keep information on drawmebot.uk accurate.
Images, videos and examples are illustrative and may show different Event configurations, artwork styles or branded setups.
Website material does not form part of an individual booking unless it is expressly incorporated into the Booking Confirmation.
47. Third-Party Technology
Some elements of the Services may depend on software, platforms, communications networks or technology supplied by third parties.
We cannot guarantee uninterrupted availability of third-party systems outside our reasonable control.
Where a third-party service fails, we will make reasonable efforts to continue providing the booked Event experience using available alternatives.
48. Confidentiality
Where a Client shares genuinely confidential information in connection with an Event or campaign, we will take reasonable steps to keep it confidential.
This does not apply to information that:
- is already publicly available;
- was lawfully known to us;
- becomes public through no breach by us; or
- must be disclosed by law.
For highly confidential launches or campaigns, a separate NDA may be agreed where required.
49. Agencies
Where an agency books DrawMeBot on behalf of its client, the agency making the booking remains responsible for:
- payment;
- providing accurate Event information;
- obtaining necessary client approvals; and
- ensuring relevant requirements are communicated to us,
unless we expressly agree otherwise in writing.
The agency must ensure that any commitments it makes to its own client concerning our service are consistent with the Services actually agreed with us.
50. Subcontracting
We may use suitably experienced employees, freelancers, contractors or other personnel to deliver parts of the Services.
This does not remove our responsibility for performing the contracted Services.
51. Transfer of Booking
The Client may not transfer or resell a booking to another person, organisation or Event without our written agreement.
We may transfer our rights and obligations where this does not materially reduce the Client’s contractual rights.
52. Notices
Important notices relating to the booking should be sent by email.
Our email address is:
The Client must ensure that the email address supplied at booking remains monitored and should notify us if contact details change.
53. Entire Agreement
The Booking Confirmation, quotation, agreed written amendments and these Terms constitute the agreement between the parties.
For consumers, nothing in this clause removes rights arising from statements or information which the law treats as binding.
54. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
55. No Waiver
If either party does not immediately enforce a contractual right, this does not mean that right has been permanently waived.
56. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the booking has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
57. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
For business-to-business contracts, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed.
Consumers will retain any mandatory rights they have regarding where proceedings may be brought.
58. Statutory Rights
Nothing in these Terms and Conditions affects a consumer’s statutory rights.
Consumer services must be performed with reasonable care and skill, and unfair consumer terms are not enforceable merely because they appear in a signed contract.
59. Contact
For questions about these Terms, booking amendments or cancellations, contact:
DrawMeBot – A Premium Service by Selfie Stars
Telephone: 01279 721 030
Email: hello@drawmebot.uk
Website: drawmebot.uk